Privacy

Your data, your rights.

You can ask for a copy of everything we hold about you, or ask us to erase it. Both are free, and we respond within 30 days.

What would you like?

A copy of my data Everything we hold, as a downloadable file. Erase my data We remove your personal details permanently.

Your email address We email a confirmation link — nothing happens until you click it. That is what stops someone else making this request on your behalf.

What happens next

1 You confirm it is you We email a link valid for 72 hours. Until you click it, nothing is actioned.

2 A person reviews it Not a script. Erasure cannot be undone, so someone checks it before it runs.

3 We act within 30 days Usually far sooner. Exports arrive as a download link valid for seven days.

What we keep, and why

When you ask us to erase your data, we remove every detail that identifies you — name, email, phone, and what you wrote to us.

We keep the technical record: what the fault was and what fixed it. Once your details are gone, that content cannot be traced back to you, and it is what lets us solve the same problem faster for the next person.

We also keep internal engineering notes, because those name and assess our own staff — they are their personal data as well as yours.

Very occasionally a case is subject to a legal dispute and must be retained. If that applies to you, we say so explicitly rather than quietly doing less than you asked.

Unhappy with how we handled this? You can complain to the Information Commissioner's Office (ico.org.uk).